Shipping policy

At Canyon Hollow Decor, we strive to provide excellent service and timely delivery of our products. Currently, we only ship within the United States, excluding Hawaii and Alaska. Unfortunately, we do not ship to PO Boxes at this time.

For all Subscription Boxes, there is a flat shipping fee of $16.99 (subject to change). For items purchased from the shop, shipping will be calculated at checkout. Once your item(s) has shipped, you will receive a confirmation email with tracking information to monitor your delivery.

Refund policy

Due to the nature of our business all sales are final. If you have any questions or concerns, please reach out to us at support@canyonhollowdecor.com. 

We always inspect and package every item before sending it to you.  Sometimes the shipping carrier does not handle your boxes with the same love we do.  In the event you receive a broken or damaged item, we require a picture of the broken item along with the picture of the packaging within 7 days of delivery.

The products we provide are ordered in specific quantities,
if we no longer have the broken or damaged item in stock, we will provide you a credit to the online shop or add a bonus item to your next box.  We will always make sure that our subscribers are taken care of.

For additional details on our cancelation policy please visit our Terms and Conditions 

Contact information

We welcome you to contact us at support@canyonhollowdecor.com 

Terms of service

When making a purchase with Canyon Hollow Decor you agree to these terms.

Please read these Terms of Service carefully before making a purchase with Canyon Hollow Decor. By accessing or using any part of the site, you agree to be bound by these Terms of Service. 

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the Canyon Hollow Decor website following the posting of any changes constitutes acceptance of those changes.

Quarterly Founders Box Subscription

By subscribing to Canyon Hollow Decor’s Quarterly Subscription Box, you agree to pay the full subscription amount for each quarter in advance. Once payment is made for the subscription period, no refunds or cancellations will be allowed for that period. 

Payment Terms

Canyon Hollow Decor provides secure and private payment methods to ensure a safe shopping experience. To facilitate purchases on our site, we may require certain information, including but not limited to credit card details or other payment-related information. You agree to provide current, complete and accurate purchase and account information for all purchases with our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

We use trusted third-party services to process payments. By purchasing from Canyon Hollow Decor, you agree to allow us to share your payment details with these third-party providers for the sole purpose of facilitating your transaction. All payment processing is secure, and we are committed to protecting your personal and financial information throughout the process.

For our Quarterly Subscription Box, billing cycles occur during the first week of February, May, August, and November. If you opt for a yearly subscription, your billing cycle will renew based on the period in which you originally signed up. Yearly subscriptions will be automatically billed at the end of the 12-month period unless canceled in accordance with our cancellation policy.

Shipping

We currently ship only within the United State (except Alaska and Hawaii), and do not ship to PO Boxes.

You will be charged a flat shipping rate of $16.99 per box. Shipping rates are subject to change.

Quarterly boxes will ship in March, June, September and December.

Monthly boxes will ship around the 2nd week of each month.  

Canceling your subscription

Due to the nature of our business, we do not offer refunds.

There are no cancellation fees, and you may choose to cancel your subscription at any time. However, no refunds will be provided for boxes that have already been paid for or shipped. The cancellation will only apply to future billing cycles after the current paid term has ended (including yearly terms). Cancelation of a subscription will not cancel pending charges, if a charge is pending you will receive that periods box.

Canyon Hollow Decor reserves the right to terminate any subscription at any time if there is a violation of these Terms and Conditions or any other policies applicable to your account or subscription.

Communications

By purchasing a subscription or any product from Canyon Hollow Decor, you agree to receive communications from us, or third party affiliates, including but not limited to marketing and promotional materials, as well as updates regarding our services and products. These communications may be sent via email, text message, or other forms of electronic communication.

We may use the contact information you provide at checkout or through other interactions on our site to keep you informed about new products, special offers, and important updates related to your subscription or purchase.

You may opt out of receiving marketing and promotional communications at any time by following the unsubscribe instructions provided in these messages. However, please note that even if you opt out of marketing communications, you will continue to receive important transactional messages, such as order confirmations and updates regarding your account or subscription.

Accuracy, Completeness and Timeliness of  Information

We continuously strive to keep our website updated and accurate, regularly reviewing its content for any errors or inconsistencies. However, we reserve the right to make changes, updates, or modifications to the information, products, services, and pricing displayed on our site at any time without prior notice. Your continued use of the website constitutes your acceptance of any changes, so we encourage you to review these terms and our website regularly for updates.

Product Liability Disclaimer

While Canyon Hollow Decor strives to provide the highest quality products, we are not responsible or liable for any injury, damage, or defects arising from the use of any product purchased through our website or subscription services. All products are provided "as is" without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability or fitness for a particular purpose.

By purchasing products from Canyon Hollow Decor, you acknowledge and agree that the use of our products is at your own risk, and we will not be held liable for any incidental, consequential, or direct damages resulting from any product defect, malfunction, or misuse.

User Comments, Feedback and Other Submissions

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

Prohibited Uses
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

Disclaimer of Warranties; Limitation of Liability

In no case shall Canyon Hollow Decor be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the Service or any products procured using the Service, or for any other claim related in any way to your use of the Service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content (or product) posted, transmitted, or otherwise made available via the Service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law. 

Governing Law

These Terms and Conditions, and any disputes arising from or relating to your use of Canyon Hollow Decor's website, products, or services, shall be governed by and construed in accordance with the laws of the State of Maryland, without regard to its conflict of law principles. By using our site or purchasing products from Canyon Hollow Decor, you agree that any legal action or proceeding between you and Canyon Hollow Decor related to these Terms and Conditions shall be brought exclusively in the state or federal courts located within the State of Maryland

Contact Us
Questions about the Terms of Service should be sent to us at service@canyonhollowdecor.com.